NHS Friends and Family Test (FFT)
Last Updated: Wednesday, 04 September 2024Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | Aug 24 | July 24 | June 24 | May 24 |
| 1 Very good | 125 | 127 | 114 | 115 |
| 2 Good | 17 | 14 | 17 | 6 |
| 3 Neither good nor poor | 3 | 4 | 4 | 1 |
| 4 Poor | 0 | 0 | 1 | 2 |
| 5 Very poor | 2 | 0 | 1 | 1 |
| 6 Don’t know | 0 | 2 | 1 | 0 |
| Summary Scores | ||||
| Positive | 97% | 96% | 95% | 97% |
| Negative | 1% | 0% | 1% | 2% |
| Neutral | 2% | 4% | 4% | 1% |
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.
- We have changed our telephone system to allow more incoming phone lines into the surgery.
- We ensure that any feedback is discussed with all staff at regular practice meetings, and any learning outcomes are implemented.
- We have timed appointments, face to face and telephone.