Important: Understanding the challenges reception staff face
Reception staff are often the first point of contact for patients and frequently manage difficult or emotional conversations. Their role is demanding and can take a real emotional toll.
Please watch this video to better understand the challenges they face.
They are doing their best to help, and they deserve our empathy, patience, and support. Thank you
We would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.
However, aggressive behaviour, be it physical, verbal or online, will not be tolerated and may result in you being removed from the practice list and, in extreme cases, the Police being contacted.
