We continue to look at ways of improving telephone access for urgent same day appointments.
In common with many other practices, difficulty getting through on the telephone in the mornings is a problem which comes up repeatedly.
To enable the receptionist to concentrate on answering the telephone during these busy periods and to ensure equal access, patients are not able to make appointments in person at the desk between 8.10am and 9.30am.
We now also offer Patient Access Online this enables patients of the practice to book some routine appointments, online using a secure online service.
For information on this service and how to register please click on the links below:-
We offer 3 types of appointments to our patients:-
- Pre-bookable appointments which can be booked up to 4 weeks in advance and are for routine follow-ups, blood pressure checks, contraception and any other non-urgent medical problem.
- On the day appointments booked by ringing at 8.10am for the same day. These appointments are for medical problems that require a patient to be seen by a clinician more urgently than a routine appointment. Please remember that if you want to be seen by a specific clinician that this means you may have to wait longer for an appointment. Routine consultations SHOULD NOT be booked by ringing at 8.10am.
- Doctors, nurse clinicians and the practice nurse are able to give telephone advice where appropriate. Please give details to a receptionist who will be happy to arrange this for you.
Patients who do not attend
It is the patient's responsibility to keep their appointment and if for any reason they are unable to do so, to let the surgery know as soon as possible to enable the appointment to be taken by another patient.
In the event, a patient fails to keep their appointment without cancellation on 3 consecutive occasions the patient will receive a warning. Persistent DNA's can lead to removal from the practice list.